Shipping policy

Shipping Policy for 3DXWorld

Thank you for shopping with 3DXWorld ! We are committed to getting your order to you as efficiently as possible. Please read our shipping policy carefully to understand how we process and ship your orders for physical products.

Order Processing Time

All orders are processed within 1 to 3 working days (Monday - Friday, excluding public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping & Delivery

Once your order is processed and shipped, please allow for an estimated delivery time.

Estimated Delivery Time (ETA): 3 to 10 working days

Please note that this delivery timeframe is an estimate and not a guarantee. The total time to receive your order is the processing time + shipping time.

Example: If you place an order on Monday, it may take until Wednesday to process. Once shipped, it could then take an additional 3 to 10 working days to arrive.

Shipping times may be affected by factors outside of our control, such as carrier delays, weather conditions, or high-volume periods (e.g., holidays).

Shipping Rates & Carriers

Destination	Standard profile	3D Printer profile
Australia	AUD 30 up to AUD 499.99; free from AUD 500; Express AUD 80	—
China	CNY 20 up to CNY 1,999.99; free from CNY 2,000	CNY 0, rate named “over 50kg”
Hong Kong	Free (HKD 0); Express USD 50	HKD 300, rate named “over 40kg”
Indonesia	IDR 345,173.55 up to IDR 5,414,264.99; free from IDR 5,414,265	—
Macao	Free (USD 0); Express HKD 50	HKD 500, rate named “over 40kg”
Malaysia	Hong Kong Warehouse: MYR 50 up to MYR 1,299.99; free from MYR 1,300. Malaysia Warehouse: MYR 30 up to MYR 1,299.99; free from MYR 1,300	USD 150, rate named “over 20kg”
Philippines	PHP 2,000 up to PHP 19,999.99; free from PHP 20,000; Express PHP 3,000	—
Singapore	SGD 15 up to SGD 299.99; free from SGD 300	USD 150, rate named “over 20kg”
Taiwan	Standard USD 800 up to USD 9,999.99; free from TWD 10,000	—
Thailand	THB 425 up to THB 9,999.99; free from USD 10,000	—
United Kingdom	GBP 30 up to GBP 299.99; free from GBP 300	—
United States	USD 30 up to USD 299.99; free from USD 300	—
Vietnam	USD 30 up to USD 299.99; free from USD 300	—

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 72 hours for the tracking information to become available.

If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at info@3dxworld.com with your name and order number, and we will look into it for you.

Incorrect Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address. 3DXWorld is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment at the customer's expense.

Lost or Damaged Items

3DXWorld is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged goods before filing a claim. If you need assistance or have issues with the carrier, please contact us, and we will do our best to help.

Important Note on Digital Products

This shipping policy applies only to physical products sold by 3DXWorld.

For digital products (e.g., STL files, 3D models for download), delivery is instant via a download link provided in your order confirmation email. No shipping is required for digital files.